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Sierra Leone - Exams Service Assistant
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Pay Band 2 Locally Appointed Two(2) Years Fixed Term Contract Location: Freetown, Sierra Leone

Purpose of job  

 Provide effective support for delivery of exams administration and operations in line with Examinations Customer Services Standards and to the satisfaction of customers and clients. 

Accountabilities, responsibilities and main duties
(including efective time management)
Duty and standards – measurable in terms of time, cost, quality or quantity.  Please note this list is not to be regarded as exclusive. 
To include:
To provide adminstrative and academic support for exams as agreed with ESC.
• Assist with venue administration
• logistical support for all products
• Maintains security of customer private details, software and system passwords and accountable stocks at all times.
• Escalates staffing and resource issues in advance of anticipated peaks.
• Daily ensure that exams application/registration forms and leaflets stands are stocked and stacked in properly at any time.
• Ensure that parcels for CIE associate schools and other partner centres are sent to the appropriate partner within three days of receipt or they are called to come for them.
• Assist with University Exams administration when product owner is away.
• Renaming of IELTS Speaking test records
• Archiving of Life Skills voice samples
• Renaming of IELTS for UKVI and Life Skills speaking test videos
• Archiving of IELTS for UKVI and Life Skills test day videos
• Assist with designing seating plans for IELTS
• Stamps and envelopes TRFs

Supervise Data collection, processing and management in conformity to UK Data Protection Act and Exams Services Confidentiality standards
• Analyse scorecard for all products
• Ensure that customer satisfaction and scorecard questionnaires are given out to invigilators to administer to all IELTS and other exams with less than 50 candidates and to 20% of candidates of exams with more than 50 candidates.
• Input satisfaction and scorecard data into the standard E&E spread sheet each quarter and forward to the ESM for checking before forwarding the local scorecard coordinator and to E&E. 
• Retrieve completed questionnaires from Venue Staff when they are returning completed scripts after the exam
• Extract  from registration and application forms customer contact details and input into a spread sheet for communication with customers when necessary
• Process customer mobile phone numbers into SMS format for use in communicating registrations, venue information and other Exams Services information to customers.
• Proactively remind customers to fill feedback forms and ensure that feedback forms are available all the time for this purpose.
• Ensure that the strong room is tidy and orderly at all times 
• Assist in despatch of exams materials and appropriate bodies.

Self development
• Participate in training for ES staff as may be required from time to time.
• Take responsibility in updating knowledge on exam boards’ products and rules and regulations as well as those of BC by studying information on websites and E&E intranet pages; reading email  and hardcopy updates.

Other administrative work: As required and delegated by the team members.

Special requirements for the job
Some unsocial hours, weekend work and travel may be required. 

Skills and Qualifications
  • Experience of organising projects or events.
  • Experience of basic financial administration
  • University degree or relevant post-secondary school qualification
For more details on the job, see attached below;

Role Profile
BC Core Skills
BC Behaviours

The British Council is committed to equality, diversity and inclusion. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

Application Deadline: 21 April 2017 at 23:59 UK Time

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