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Test day delivery officer(THA-594)
East Asia
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 4
Vacancy Description
Contract: Indefinite | Salary: Payband 4 | Location: Bangkok,Thailand | Deadline for Applications: 20th Feb 2019(23.59 UK time)

Test day delivery officer(THA-594)


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


You will ensure effective and efficient delivery of Exams within a location. You will manage Venue Supervisor engagement, relationship and performance. You will play a key role in co-ordinating and managing any risk or issue resolution, including co-ordination of customer communication directly or through customer services. You will act as the point of contact for Venues/Venue Supervisors on the day.

You will be required to work test days which will involve weekend work as part of the contracted hours.


There is a new Global Operating Model for Exams being implemented across the business and this role will be the key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up to and adhered to. You will be able to gain comprehensive knowledge and skills managing unforeseen situations, therefore enhance your problem-solving skills to a level of professional.

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.



To qualify for this role, you will need:

1. You must possess experience working in a busy operational environment delivering high levels of quality customer service.

2. You are capable in ensuring compliance, risk and security standards are monitored and maintained.

Experience of supporting on delivery of computerbased exams is highly preferred.


-        Smart working (most of us hot-desk!) 

-        37.5 contracted working hours per week (we believe in an output-based delivery!)

-        Flexible working opportunities (working from home / flexible hours)

-        Enjoy more than 20 days of Annual leave (depending on role grade)

-        Year-end bonus and annual bonus scheme 

-        Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


For more information please see Role profile and British Council Generic Behaviours  



The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all of its partners to share this commitment. In line with the British Council’s safeguarding policies, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.