Technical Support Coordinator Egypt
Region
Middle East North Africa (MENA)
Country / Territory
Egypt
Location
Cairo
Department
English & Exams
Job Category
Exams
Pay Band
Locally appointed Grade H
Vacancy Description
• Pay band: (H) - Salary: 7709.87 • Location: Cairo Egypt • Contract type: 6 months • Reports to: Exams Operations Manager • Closing date: 17 August 2019
 
Details

About Us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. 

Function Overview:

 

Our work in exams creates international opportunities and builds trust & value for the UK. We:

·         Give people access to life changing opportunities through UK qualifications.

·         Support the promotion of the UK as a study destination.

·         Provide a sustainable base for other cultural relations activities.

 

We currently have two main examination centres (Cairo & Alexandria) delivering around 150,000 exams to 70,000 candidates annually all over Egypt, with School Exams and IELTS the predominant product lines. We have seen strong growth in recent years and it is expected to expand further. The Egypt exams portfolio is of vital importance to the British Council in terms of the impact it creates for the organization for individuals, institutions and educational systems.

Egypt is coming out of a period of economic turbulence, with signs of stability following the drastic devaluation in Nov 2016 – inflation is decreasing, the exchange rate is steady.

The core focus is to develop the IELTS, Aptis, and Schools businesses, extending reach, enhancing customer and partner support and service, developing new markets, counteracting and pre-empting competition.

Role Purpose:

 

The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account.

 

This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

 

Please refer to the Role Profile attached below for further details:

Role Profile
British Council Behaviour
British Council Core Skills

 

If you are interested in this vacancy, kindly submit your application by 17 August 2019.

Please make sure to complete your application as we do not check personal resumes.

Equality Statement:

The British Council is the UK’s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.