Head of Global Process (Global Exams Operations)
Middle East North Africa (MENA)
Country / Territory
United Arab Emirates
English & Exams
Job Category
Senior Management
Pay Band
Senior Leadership Band
Vacancy Description
Location: Dubai, United Arab Emirates Payband: Senior Management Broadband Contract: 3 years (with possibility of 1 year extension) Closing date: 24 May 2016 at 23.59 (UK time)

The British Council is the world’s leading cultural relations organisation and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world. We call this work – cultural relations.    

The English and Exams Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.      

We are currently looking for a Head of Global Process to join our team in Dubai, United Arab Emirates.  The purpose of this role is to lead and develop the global exams process team in managing the overall design and continuous improvement of standard global processes within Exams in order to ensure that global processes operate efficiently and effectively and meet customer needs.  

The successful candidate will have experience in leading and delivering exams operations of significant scale and volume together with proven experience of leading and delivering operational change programmes.  Knowledge of programme management methodologies and of the leading methodologies in process design and re-engineering is advantageous.

For more information on this role please see the following documents: 

The closing date for applications is 24 May 2016 at 23:59 (UK time)

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.  All staff worldwide are required to ensure their behaviour is consistent with our policies.   

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.