Customer Services Assistant Rabat
Region
Middle East North Africa (MENA)
Country / Territory
Morocco
Location
Rabat
Department
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Grade J/ Gross salary (7.000,00 MAD)/ One year Fixed Term Contract/open to all staff/ Must be a Moroccan national/or have the right to work in Morocco/ We cannot obtain residence permits for unmarried partners or obtain work permit if you don’t have the right to work in Morocco/ We cannot employ applicants beyond the retirement age i.e 60 years in Morocco
 
Details

British Council Morocco is recruiting a Customer Services Assistant for its office in Rabat.

 We are looking for candidates with excellent people skills and high levels of accountability to deliver strongly customer focussed services that meet the needs of both our internal and external customers.  

The Customer Services Assistant will work with a country-wide CS team and will work closely with all British Council departments to provide accurate and relevant information to all British Council customers - face to face, by phone (Contact Centre) and by e-mail and social media. They will also promote and sell British Council products and services as appropriate and manage all Teaching Centre and Exams registrations and the related, delegated financial tasks to agreed policy.
Applicants need to have a pre-existing right to live and work in Morocco. Please read the attached information in detail before completing the application.

Start Date: 03 December 2018
Closing date: 12 December 2018

CSA ROLE PROFILE.pdf
CORE SKILLS.pdf
BC BEHAVIOURS.pdf

Applicants should have a relevant degree in any field/University Graduate and at least one year work experience in customer service, in addition to a proven experience in cash collection and/or reconciliation. A good level of speaking and writing in English (English: Pre intermediate A2 level / Intermediate Level of written and spoken Arabic and French).
 
Equality Statement
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.  

Child Protection
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

Disability
The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  We are committed to employing disabled people.