Examinations Services Officer (CHI-590)
East Asia
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 5
Vacancy Description
Contract: 2-year fixed term contract| Salary: PB5| Location: Guangzhou| Deadline for Applications: 19th Jan 2020 (23:59 UK Time)

Examinations Services Officer (CHI-590)




China is one of British Council’s largest exams operations, delivering extensive international exams to individuals, institutions, schools and corporate clients in mainland China. By providing access to highly valued UK qualifications, with the reassurance of integrity, we build on the UK’s reputation for world-class educational standards. Core tests we administer include IELTS, Aptis, and a wide range of academic and professional qualifications (Distribution Exams stream). The Distribution Exams stream in China encompasses school exams, professional exams, and university exams and is a critical part of our exams business.





In this role, you will support the delivery of the IELTS test in South China by providing effective test day personnel services in line with global and national standards and targets.

By supporting the line manager to ensure test policy/procedure changes are delivered to Test Day Personnel within required timeframes and suitable channels are deployed to achieve effective communication results, you will be working as the first contact point on test day and to respond to Supervisors’ first level enquires in a timely manner, such as the most updated policy and latest changes of the exam regulations.




Provided with relevant training, you will have opportunities to participate/implement projects as required to contribute to IELTS Test Day Personnel Management while enlarging your knowledge about how IELTS test is organized. You will improve your communicative skills when collaborating with different parties within and outside the institution.

You will manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.





To qualify for the role, you will need to have:


1. English B2 (Aptis B2, IELTS 6.5 or equivalent) ; Chinese C1 (HSK 5 or equivalent)

2. Bachelor's degree

3. At least one year experience of administrative work that requires high standard of accuracy, time restriction and attention to details;

4.Experience of communicating with external partners and project management;

5.Experience of working with international exams is preferrable

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.



For more information please see Role profile and British Council Generic Behaviours 


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, that you have discussed the application with your line manager. 




The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.


While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.