Exams IT Service Delivery Officer, Shanghai (CHI-378)
Region
East Asia
Country / Territory
China
Location
Shanghai
Department
English & Exams
Job Category
IT
Pay Band
Pay Band 5
Vacancy Description
Contract: 2 years fixed-term contract | Location: Shanghai, China | Salary: Pay band 5 (from CNY 9,000 per month) | Start Date: As soon as possible | Deadline for Applications: 15 March 2019 (23.59 UK time)
 
Details

Exams IT Service Delivery Officer, Shanghai (CHI-378)

 

ABOUT THE DEPARTMENT/TEAM

Founded in 1934, the British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. The Exams IT team is a key part of the China Exams team. It provides IT solutions, digitisation service, and technical support to exams operations in China.

 

WHAT YOU WILL BE DOING AND WHY

The overall purpose of this role is to support the service delivery projects for Computer Based tests & national digital projects in East of China and ensure the quality of project delivery and deliver IT support service in East of China. The successful candidate will provide Level 1 support for exams IT systems, including user requests and incidents trouble shooting and assist Exam IT Service Delivery Manager to implement global / national changes in China.

 

WHAT IS INTERESTING ABOUT IT

You can take pride to provide technical support to both Venue IT staff in CB Exam and Exams internal staffs in relevant exam systems and exam digital devices. You also have an opportunity to provide support to deliver training to regional IT support resources and assist Exam IT service delivery manager to ensure the quality of service delivery.

 

WHAT WE ARE LOOKING FOR

You language level should be English B2 Aptis IELTS 6 or equivalent) and Chinese C1 ( HSK 5 or equivalent ). It is a must to have bachelor degree or equivalent, certification of SQL Server 2008 / SQL Server 2012 is preferred. You should also demonstrate experience of supporting IT projects or systems and experience of IT support on both software and hardware.

 

NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.