Account Relationship Officer
South Asia
Country / Territory
English & Exams
Job Category
Business Development/Partnerships
Pay Band
Pay Band 4
Vacancy Description
Account Relationship Officer, Bangladesh, Dhaka, Indefinite Contract, Band 4, Application deadline- 10 November 2018
The British Council is the UK’s international for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body
British Council invites applications for the position of Account Relationship Officer.    

Number of Position/s- 01

Purpose of the role:
  • The purpose of this role is to develop and maintain relationships and enhance opportunities with key accounts to meet business related targets
  • The role is to support B2B Customers and report issues and resolutions to the Account Relationship Manager or Head of Business Development to develop and retain the Account.
  • The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account plan.

Main Accountabilities:
  • Provides account /country specific input into market intelligence activities, innovation and business development
  • Provides country/geography specific market intelligence activities, innovation and business development
  • Performs pre-agreed secondary market researched or gathers pre-agreed market intelligence in a systematic way 
  • Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
  • Flags and addressed performance issues in delivery and proactively seeks solution for an amicable resolution
  • Builds and develops networks around existing clients to cultivate segments
  • Proactively work with Account Relationships Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required.  Ensures the customer is kept informed throughout the process.
  • Lead on delivery of agreed Exams promotional events
  • Monitors dashboard on B2B service level – reports from Schools and IELTS registrations systems

And is required to have the following skills and experience
  • Graduate in any discipline. 
  • Experience building and maintaining stakeholder relationships
  • 2 years’ experience in B2B customer service environment
  • Ability to work in a way that promotes the safety and well-being of children.
We can offer 
  • Monthly salary BDT 46,809 (Consolidated).
  • Transport allowance of BDT 9,000 per month plus other benefits according to the organisation’s policy
  • Professional development opportunities  
  • Experience of working in an international includes good work life balance and flexible working hours 

Application Pack

Role Profile.pdf
BC Behaviours
Core Skills.pdf               

Only short-listed applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal. No hard copies of the application will be accepted.  

Submission deadline 10 November 2018

“The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in 19, UNCRC, 1989”

“The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”