Manager Exams Customer Services - BCEESIPL, India
Region
South Asia
Country / Territory
India
Department
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Pay band: H, Contract duration: Indefinite contract, Region: South Asia, Country: India, City: Gurgaon (applicants must have the right to work in India), Department: English and Exams, Job Category: Customer Services, Closing Date: 4th December 2019 (23:59 UK Time)
 
Details
BC Examinations and English Services India Pvt. Ltd. is hiring Manager Exams Customer Services for Gurgaon Office.

About BCEESIPL:
BC Examinations and English Services Pvt. Ltd (BCEESIPL) is an Indian commercial entity wholly owned by the British Council, UK. Governed by a Managing Director and Board, BCEESIPL provides a range of services to BC UK in the areas of Examinations and English. In 2018/19 BCEESIPL will deliver 700,000 examinations in English Language assessment and professional qualifications in 45 cities and 70 venues across India as well as providing B2C Digital Learning courses, corporate ELT training services and two major employability skills and assessment projects with State Governments in Kerala and Andhra Pradesh. BCEESIPL employs 350 staff in 4 offices in Gurgaon, Mumbai, Chennai and Kolkata.

Role Profile:
To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by managing and regularly monitoring the quality of services provided by exams customer service team in India.
The post holder will work on ways to provide proactive, accurate and timely information to customers and working closely with the Exams teams and the India contact centre.

Applicants should have Graduate degree in any discipline with at least 2 years of experience in customer service role.

Please fill in all your details in the application form like your detailed roles and responsibilities.
Note - We do not refer to the CV’s that you might submit along with the application form, so please fill in all the details in the British Council’s application form.

For further information please see the documents below:
Role Profile.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf


Closing date:
4th December 2019, 23:59 UK Time.


The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability.
British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.