Head of Exams Operations Hong Kong (HK-523)
East Asia
Country / Territory
Hong Kong
English & Exams
Job Category
Pay Band
Pay Band 7
Vacancy Description
Contract: Indefinite | Salary: Payband 7 | Location: Hongkong | Deadline for Applications: 16th Sep 2019 (23.59 UK time)

Head of Exams Operations Hong Kong(HK-523)




The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.





You will lead the Hong Kong Exams Operations team to ensure effective, efficient delivery of the end to end operational cycle for examinations delivery, from capacity planning to post-test service. You are responsible for embedding the new operating design and model whilst developing the Operations plan to ensure international examinations are delivered to clients on behalf of the British Council and its partners to the highest standards. You are accountable for team management, test security, and responsible for customer experience, capacity, contingency, cost, consistency and operational compliance.




You can take pride in the fact that you will hold a business critical role that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will play a key part in developing new ways of working accross the function, coaching and developing a large, critical team.

You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.




To qualify for the role, you will need to have:


1. Experience of overseeing daily operations in a business environment and managing a large team

2. Experience managing Operations in a large scale commercial business

3. Demonstrates the ability to sustain and/or grow a product/service in line with strategic priorities

4. Significant experience in delivering change across a business function

5. Takes a pro-active approach to identifying ways in which exams service can be improved, and takes these forward


Below skillsets are also highly desirable in this role:


6. Risk assessment and management/ contingency planning

7. Experience of leading on delivery of computer-based exams

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.



For more information please see Role profile and British Council Generic Behaviours  


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, that you have discussed the application with your line manager. 




The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.