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IT Services Delivery Assistant Manager(HK-576)
Region
East Asia
Country / Territory
Hong Kong
Location
Hong Kong
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 5
Vacancy Description
Contract: Indefinite | Salary: Payband 5 | Location: Hong Kong | Deadline for Applications: 17th Feb 2020(23.59 UK time)
 
Details

ABOUT THE DEPARTMENT/TEAM


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.


WHAT YOU WILL BE DOING AND WHY


You will be expected to assist the implementation of the computer-based tests strategy and to provide support services for computer-based tests exams systems and delivery in country. You will act as the main contact person in supporting, training and monitoring IT Service vendors across the country, training and monitoring venue technicians either directly or through the IT Service vendors, as well as to ensure exams delivery runs smoothly.


WHAT IS INTERESTING ABOUT IT


Through this role, you will gain comprehensive knowledge of managing and delivering the world's most prestigious test product.

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills


WHAT WE ARE LOOKING FOR

To qualify for this role, you will need:

1. Experience in B2B / B2C customer service environment and ability to deliver excellent standards of customer service;

2. Excellent computer skills and solid knowledge of hardware, software; outstanding IT Skills with troubleshooting in hardware and software; solid knowledge in network, computer, operating systems

4. Understanding and experience of risk and compliance management;

Experience and/or knowledge of supporting on delivery of computer based exams is highly preferred.



BENEFITS OF WORKING AT THE BRITISH COUNCIL

-        Smart working (most of us hot-desk!) 

-        37.5 contracted working hours per week (we believe in an output-based delivery!)

-        Flexible working opportunities (working from home / flexible hours)

-        Enjoy more than 20 days of Annual leave (depending on role grade)

-        Year-end bonus and annual bonus scheme 

-        Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS


For more information please see Role profile and British Council Generic Behaviours  

 


ABOUT THE BRITISH COUNCIL


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.