Global Process Improvement Design Manager, Human Resources
Flexible Location
Country / Territory
Flexible Location
Flexible Location
Human Resources
Job Category
Pay Band
Pay Band 8
Vacancy Description
Payband: 8 + Benefits Location: Any UK office: London, Manchester, Edinburgh, Cardiff or Belfast OR Noida, India Contract type: 18 months FTC Closing date: Wednesday 14th August 2019, 23:59 GMT

Please note that for London location, In December 2020, the British Council will relocate its new global headquarters to: International Quarter, Stratford, and London E20.

About us:


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.


The opportunity:


This role will involve working closely with the HR systems team, wider HR community and global stakeholders to implement simplified and standardised core recruitment processes via the introduction module of our Global HR system (Success factors) and transfer of activities to dedicated recruitment teams.


A critical part of this role will be to streamline the detailed processes and workflows delivered by the system and the new shared services team, while ensuring required localisations and business rules are understood, documented and delivered. This includes validating that the global process already defined is fit for purpose for each region/country, automated where possible and designing/further developing any ‘off system/manual’ processes and tools to ensure seamless delivery of core HR processes.


As well as supporting the transition of further countries to the core global processes already configured in the HR System this role will lead the design of further processes to be transitioned to shared services and inform the business requirements/configuration of the system to extend the HR services supported.


Supporting the deployment of the new system via production of clear process documentation, procedures, templates and guidelines will be key to success in this role.  Ensuring processes are in control, with reportable metrics as well as identifying opportunities for continuous improvement is also key.


What we require of the successful candidate: 

  • You will have as strong process design and continuous improvement background within a Human Resources environment (ideally within a global remit)
  • You will have previous experience of working with SuccessFactors or other could based HR solutions     
  • You will support training development from a process perspective to ensure activities are clearly described and easy for the business to adopt.  In particular you will have the ability to document processes and procedures using Visio
  • You will have effective stakeholder management and influencing skills to effectively keep stakeholders engaged and communication is clear throughout the process.
  • You will have prior experience of delivering processes into shared service models 

For further information please see attached:


Role Profile.pdf
BC Behaviours.pdf
BC Core Skills.pdf 



Outstanding Civil Service Pension Scheme

32 Days Holiday

Annual Travel Season Ticket Loan

Annual Performance related bonus


Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies, and finance as a function is absolutely committed to this. 


Further details:

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by Wednesday 14th August 2019


Interviews will take place week of 27th August 2019.