Customer Management Officer, Examination Service (THA-355)
Region
East Asia
Country / Territory
Thailand
Location
Bangkok
Department
English & Exams
Job Category
Exams
Pay Band
Attachment
Vacancy Description
Contract: 1 year fixed term contract | Salary: PB 2 (from min THB 21,403) | Location: Thailand | Start Date: ASAP | Deadline for Applications: 28 March 2019 (23:59 UK Time)
 
Details

ABOUT THE DEPARTMENT/TEAM

 

In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.


WHAT YOU WILL BE DOING AND WHY

 

This is interesting role for those who are looking to embark on a career with us; you will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management, you will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.  

 

 

WHAT IS INTERESTING ABOUT IT

 

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

 

To be able to qualify for this job role, you will require a good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2) and to have a Degree in the fields of Business Administration, Social Sciences or Marketing. It will also be required that you have at least 1 year experience in working in Education/ Customer service industry, dealing with administration or clerical duties and preferred if you have knowledge of local examination products and CRM with experience in telesales or sales technique.

 

NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours 

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide is required to ensure their behavior is consistent with our policies. The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.