Header - Home Link  
Account Relationship Officer
South Asia
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 4
Vacancy Description
Account Relationship Officer, Bangladesh, Indefinite Contract, Band 4, Application deadline - 2 September 2019

The British Council is currently seeking an Account Relationship Officer to develop and maintain relationships and enhance opportunities with key accounts to meet business related targets. These accounts could be with Schools, IELTS registration centres, government departments or universities, and with Awarding Bodies such as Cambridge Assessment, Pearson Edexcel, or the ACCAThe role is to support B2B Customers and report issues and resolutions to the Account Relationship Manager or Head of Business Development to develop and retain the Account.The role is also required to proactively resolve issues, add value and ensure delivery of examination services.

The role and responsibilities will include the following:
    • Ensures knowledge is up to date and forward thinking on all exams products
    • Provides input into market intelligence activities, innovation and business development
    • Performs pre-agreed secondary market researched or gathers pre-agreed market intelligence
    • Looks at opportunities for retain accounts and / or cross-sell other exams services
    • Supports continuous improvement in the Business Development function
    • Works with Account Relationships Manager to resolve and manage (internal or external) complaints and requirements for support
    • Builds relationships and uses influence to work with others to grow the business
    • Leads on delivery of Exams promotional events
    • Delivers product presentations to appropriate audiences within the B2B segment
    • Provides support for the wider Exams team when capacity is an issue at peak times. Activities could include Schools verifications and payments, management of Schools results and Statements of Entry to support Relationships Manager, managing contracts for IELTS registrations centres, and other to-be defined tasks

 And is required to have the following skills and experience:

    • Graduation in any subject.
    • At least three years' work experience in similar role.
    • Experience building and maintaining stakeholder relationships
    • Experience in B2B customer service environment
    • Ability to work in a way that promotes the safety and wellbeing of children
    • Experience of working with children.

We can offer:
    • Monthly salary BDT 46,809 (Consolidated)
    • Transport allowance of BDT 9,000 per month plus other benefits according to the organisation’s policy
    • Professional development opportunities
    • Experience of working in an international organisation includes good work life balance and flexible working hours

If you are interested in applying, please see the role profile attached for further information:
Role Profile.pdf
BC Behaviours
Core Skills.pdf               

Closing Date: BD time 23:59, 2 September 2019

“The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989”

“The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”