Telesales Consultant, Jakarta (IDN-NT-2065)
Region
East Asia
Country / Territory
Indonesia
Location
Jakarta
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Location: Indonesia| Contract: 1 year | Pay Band: J | Start Date: ASAP | Deadline for Applications: 14 August 2019 (23:59 UK Time)
 
Details

Telesales Consultant, Jakarta (IDN-NT-2065)

ABOUT THE DEPARTMENT/TEAM
British Council Indonesia Foundation is recruiting teachers to provide the highest quality Adults courses in our English centre in Jakarta.

British Council Indonesia Foundation’s ambition is to expand its operations across the country. The aim is to build awareness in Indonesia of British Council as the world authority in ELT and increase access to the full suite of English services, including face to face teaching, teacher training, and examinations and contribute to increasing UK.

We are 7 days a week operation, the Teaching Centre is a new 5 classrooms centre were soft launched in April 2015 and deliver myClass, IELTS Exam preparation courses and English for Education System  programmes. It is located in the affluent South of the city on the 4th floor of a newly constructed mall close to the CBD and upmarket Kuningan area.

 

WHAT YOU WILL BE DOING AND WHY
The main duty of a Telesales Consultant is to handle all marketing enquiries and to book placement test and drive turn up rates for placement tests booked for recruiting new consumers whilst ensuring a high quality customer experience in handling enquiries about our English Language Services. 
You will be responsible to act as British Council’s ambassador and to provide top quality services to all customers meeting all KPIs and deliver customer services in order to enable the Council to meet its marketing targets.

WHAT IS INTERESTING ABOUT IT
You will join a highly motivated and experienced team and help promote the British Council English Centre in Jakarta as a centre of Adult expertise

WHAT WE ARE LOOKING FOR
You will bring along at least two-years’ experience working in a call centre in a customer service/sales environment with excellent customer care skills. You should have good communication and organisation skills to be successful on the role.


BENEFITS OF WORKING AT THE BRITISH COUNCIL
- Enjoy 20 days of Annual leave
- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours

 

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.