Examinations Services Manager - English and Exams (London)
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 7
Vacancy Description
Pay Band: 7 Location: London, UK Contract: 1 Year fixed Term Contract Closing date: 23.59 (UK time) on 20th January 2019 applicants must have the legal right to work in the UK

The British Council is looking for an Examinations Services Manager to join the English & Exams team
based in London.


The Organisation

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.  We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

English and Examinations

Through our English and Exams work we aim to achieve more widespread and better quality teaching and learning of English worldwide and offer access to English and Professional qualifications.  Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.  

The Opportunity

An exciting position have arisen for an Examination Services Manager to oversee and manage the delivery of a range of examination products in the UK and Ireland with a particular focus: on IELTS.

Reporting to the Exams Business Manager UK you will oversee the IELTS pre-test and post-test operations administrative hubs in the UK and ensure effective service delivery in line with quality standards, awarding body, and Home Office requirements.  In addition to this you will also ensure effective implementation of new global systems and processes.



Responsibilities will include the following:

  • Manage pre and/or post test examination teams and back office locations as required, including an agreed number of IELTS for UKVI test centres
  • Line manage a team of PB6 Exams Administrative Officers and ensure effective line management of all team members 
  • Build and maintain relationships with key stakeholders, including awarding bodies, government officials, institutions and candidates 
  • Manage and implement agreed new global systems and processes, including online scheduling systems, online registration systems, computer-based testing, quality & compliance processes.  
  • Assist delivery of a range of non-IELTS examination products as agreed with business managers 
  • Contribute to UK exams business financial and strategic planning, pro-actively identify customer needs and act upon the insight gained Ensure full compliance in all centres in line with British Council and awarding body regulations 

Skills and Experience:

  • Minimum 3 years’ management of large-scale process-based and customer-focused or logistics business  
  • Examinations or education-related management experience is desirable.


What you will receive:

  • Attractive salary
  • Generous pension
  • 32 days annual leave including bank holiday
  • Childcare vouchers
  • Season ticket loan
  • Cycling scheme 
  • Flexible working

For more information and a complete list of responsibilities, please see below:

Role Profile
British Council skills 

British Council Behaviours


If you would like to be considered please apply before 23:59 UK time on 20th January 2019

Please note that in December 2020, the British Council will relocate to its new global headquarters: International Quarter, Stratford, and London E20.

Our Equality Commitment: 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.     

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child. Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.