HRIS Operations Manager
Country / Territory
Based in UK: Location negotiable
Human Resources
Job Category
Pay Band
Pay Band 8
Vacancy Description
Pay: Band 8 + Benefits Location: UK –Manchester or London Contract Type: IDC / Permanent Closing date: Sunday 10th November 2019 at 23:59 UK Requirements: Applicants must have the right to work in the UK

Please note that in December 2020, the British Council will relocate its new global headquarters to: International Quarter, Stratford, London E20.


The opportunity:


The successful individual will be responsible for the operational support and management of the British Council’s global HR systems. Currently, these comprise: 

  • Success Factors Employee Central, badged internally as MyHR. This is currently live in seven countries, and is in the process of being rolled out to the other approximately 100 countries in the British Council’s global network;
  • A Learning Management System (from Synergy Learning)
  • An e-Recruitment system (from Havas People)
  • A Bespoke Performance management system
  • Cloud for Customer (C4C) ticketing tool

The HRIS Operations Manager is responsible for managing all BAU HRIS services with some limited support work for the Transforming HR programme into business as usual operations


Main responsibilities include:

  • Manage the HRIS team to ensure that all support tickets are resolved in line with agreed service levels.
  • Manage periodic upgrades to Success factor, LMS and e-Recruitment systems.
  • Deal with all queries and issues in an effective and timely manner.
  • Manage business requests for functional enhancements
  • Ensure HRIS team have the right mix of skills to provide an effective support service to employees, line managers and HR staff across the global organisation.
  • Work with the MyHR programme manager to assist with any new changes to the HRIS system.
  • Ensure that all HR operations activities are underpinned by the British Council values and promote equal opportunities and diversity within the organisation
  • Manage the Change Request process
  • Ensure the HR systems are aligned 

What we require of the successful candidate: 

  • Experience of managing small technically orientated teams
  • Experience of working in a complex global organisation
  • Excellent communication and stakeholder management skills
  • Broad knowledge of operational HR Processes
  • Experience of supporting and/or implementing HR Systems (Ideally SAP SuccessFactors)
  • Leading a team supporting core HRIS, learning management and e-recruitment systems 

If you would like to understand more about this opportunity, then please see the attached documents:

Role Profile.pdf

British Council Behaviours.pdf




Outstanding Civil Service Pension Scheme

32 Days Holiday

Annual Travel Season Ticket Loan

Annual Performance related bonus


About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.


Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies, and finance as a function is absolutely committed to this. 


Further details:

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by Sunday 10th November 2019, closing at 23:59 UK time.


Interviews are planned for week commencing 18th November 2019.