Header - Home Link  
Exams Operations Resource Pool Manager, Mexico Cluster
Country / Territory
Mexico City
English & Exams
Job Category
Pay Band
Locally appointed Grade G
Vacancy Description
Pay Band: G / Location: Mexico City / Contract: Indefinite / Monthly Salary: 27,978 MXN / Post holder must have the right to work in Mexico.


As our Exams Operations Resource Pool Manager you will plan, recruit, train and deploy the right mix and profile of Examiners and Venue Staff for test day delivery.  Responsible for ensuring that resource availability, capability and contingency meet demand for exams, this role will develop the workforce plan and resource engagement/retention strategy, support succession planning and monitor performance to ensure right level of customer experience and optimum cost, utilisation and productivity. This role will lead on recruiting, training and managing Examiners, manage the relationship with the Venue Staff employment agency, and ensure there are sufficient skilled Venue Supervisors and Invigilators to meet demand.

You should have: 2 years minimum experience of developing and delivering accurately a large resourcing plan to meet capacity requirements; excellent communication skills; experience or ability to manage remote teams of non-permanent resource including oversight of performance; experience in a relevant role; University degree or relevant qualification; ability to operate in English/Spanish at minimum B2.

As we all know, performing successfully in a post requires more than a suitable academic and working background, therefore, we are looking for you to demonstrate the behaviours (competencies) that are key to our organisation, such as: Making it happen, Working together, Being accountable, Shaping the future, Connecting with others, Creating shared purpose

Because you will be joining the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.  We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications 

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.


Exams Operations Resource Pool Manager Role Profile
British Council Behaviours
British Council Core Skills

Click on the apply button and follow the instructions. 

Make sure to apply before closing date: September 26, 2019 at 23:59 UK time.

After reviewing applications, you can be shortlisted for an interview or not, in either case we will notify you.  After the 1st interview, there could be a second interview stage or assessment. Once that is done, the panel makes a decision, we run a reference check process and then an offer is extended. In every stage we provide feedback via e-mail. Thanks so much for your patience!    

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities,building connections and engendering trust.

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.