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ICS Assistant Hungary
European Union
Country / Territory
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Budapest, Hungary / Locally appointed PB J / Part-time / 2 years contract / Applicants must have a pre-existing right to live and work in Hungary
The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world. 

The British Council in Hungary is looking for an Integrated Customer Services (ICS) Assistant, who would  deliver high quality front line enquiry and registration services for British Council Hungary activities, in line with Corporate Customer services standards and other internal requirements and procedures. ICS Assistants are expected to manage enquiries (face to face, phone and email) and work with a range of systems (Teaching Centre Management System, Exam online registration systems, Access database) to ensure the smooth running of Exams registration and the Teaching Centre and contribute to an excellent customer experience.

The successful candidate has among other:

- Proven experience in customer service.
- Excellent administrative and organizational skills.
- Excellent written and oral communication skills in English and Hungarian (Level C1).  

Closing date for applications is Sunday 02 June 23:59 UK time

Starting date: 01 July 2019 

Role Profile ICS Assistant Hungary 05-2019.doc
ICS Assistant Hungary Vacancy Information 05-2019.docx
BC Behaviours.pdf
BC Core Skills.pdf

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organization. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.