Customer Management Executive, Hong Kong (HKG-NT-1761-2)
Region
East Asia
Country / Territory
Hong Kong
Location
Hong Kong
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: Permanent | Salary: From HKD 14,170 per month plus attractive incentive | Start Date: As soon as possible
 
Details

Customer Management Executive, Hong Kong

 

We are looking for Customer Management Executives to join our Sales and Customer Management team in Hong Kong. As a Customer Management Executive, you will
- act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indicators (KPIs)
- assist the sales team to achieve sales targets in order to enable the Council to meet its business targets and objectives
- register, reserve or waitlist new and existing students in appropriate classes and to handle cash desk in the system
- ensure accurate payments received for courses, placement tests and examination registrations
- be involved with registrations and queries via e-mail/telephone, data input as well as statistics reporting

 

To be considered for this role, you must have
- at least 2 years of solid experience working in a customer service/sales environment, preferably in the service industry
- have excellent customer care skills (pleasant telephone manner & excellent counter service)
- must have a Diploma or Degree, in any discipline
- possess good communication skills in Cantonese, English and Mandarin

Knowledge of Customer Relationship Management (CRM), sales techniques and/or experience of working with children will give you an advantage.

Please note that the Customer Management Executive will need to work a 5 day work week, including Saturdays/Sundays. For the Admiralty branch, you may be required to work the morning shift (08.45 to 17.15) or the evening shift (12.30 to 21.00). On weekends, the shift is from 08.30am to 18.30. Executives at the Tsim Sha Tsui branch will work the morning shift (09.00 to 17.30) or the evening shift from (13.30 to 22.00). On weekends, the team works from 09.00 to 19.00. The appointed candidate will rotate shifts with other team members at the respective branch.

 

 

For more information please see Role profile and British Council Generic Behaviours 

 

In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.

 
If you are interested in applying and feel that you are suitable for the role, please apply as early as possible.


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

 

Hong Kong Operations

Hong Kong is one of the biggest in the global network with thousands of adult and young learner students studying with us at any one time. We are a leading provider of English language examinations and deliver a large number of examinations throughout the year with a team that consists of 25 people. British Council is a leading provider of English language examinations. We also run exams for British universities and institutes of further education which cover a wide range of academic, professional and vocational subjects. Throughout the years, the team has taught 26,283 learners of English; administered 58,362 examinations; attracted 110,294 people to their customer services centre; delivered 127 arts events and advised many of the 20,000 students who were making the decision to study at one of the UK’s world-class universities.

 

Enquiries about the post can be sent to the East Asia Regional Recruitment team (EA.Recruitment@britishcouncil.org.sg) based in Singapore.

 

Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

 All staff worldwide are required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.