Customer Service Manager, Tanzania
Region
Sub Saharan Africa
Country / Territory
Tanzania
Location
Dar es Salaam
Department
English & Exams
Job Category
Customer Services
Pay Band
Pay Band 6
Vacancy Description
Location: Dar es Salaam, Tanzania (East Africa Cluster) / Contract Type: Fixed Term: 2 years Contract All applicants should have a pre-existing legal status to live and work in Tanzania. The British Council will not facilitate/sponsor visa applications and work permits. Deadline for application: 2 April 2019 (23:59 UK Time)
 
Details


ABOUT THE DEPARTMENT/TEAM

Our Sales & Customer Management team provide a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 

 

WHAT YOU WILL BE DOING AND WHY

Working with both our students and with your internal colleagues at British Council, you will need:

  • To ensure the Tanzania Sales and Customer Management team meets and exceeds the sales and service targets and KPIs as set by the British Council. 

  • To motivate the Sales and Customer Management team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience. 

  • To work closely with Head Customer Management Sub Saharan Africa and Head Marketing Sales and Customer Management, Business Leads to deliver business goals and share best practice and standards.   

  • Manage a sales and customer service team to meet stretching business targets

  • Support the development and delivery of marketing plans working alongside marketing colleagues and business leads

  • Drive the Sales and Customer Service teams to work hand-in-hand to deliver excellent customer experience to all new and existing customers

  

 

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills. You will also have the opportunity to work with one of the global leaders in education and to be part of an organization which values integrity, diversity and inclusion.

 

 

WHAT WE ARE LOOKING FOR

 

  • You must have at least Three years working in a reputable in sales and customer management environment of education or services related field.  

  • You should also have education to tertiary level at any disciplines and speak fluent English. 

  • Experience handling customers and enquiries in a service environment and providing service within quality standards.

  • Proactive with high level of accuracy and attention to detail.

  • You should be highly organized and deadline-oriented abilities as well as be Proactive with high level of accuracy and attention to detail.

  • You should have experience in managing/supervising a group of people to achieve a specific purpose Data analysis is a must as the role is required to run reports with regular analysis of information.


NEXT STEPS

Please refer to the role profile for more information on the role responsibilities/ accountabilities and person specification, by clicking on the links for relevant document to support your application: 

 

Customer Service Manager, Tanzania.pdf
British Council Behaviours.pdf

British Council Core Skills.pdf

 

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Closing date for applications is 2 April 2019 (23:59 UK time)

 

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

 

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.