Test Day Supervisor (Namibia)
Region
Sub Saharan Africa
Country / Territory
Namibia
Location
Windhoek
Department
English & Exams
Job Category
Exams
Pay Band
Contractor
Vacancy Description
British Council is looking for Test Day Supervisors in Namibia, Windhoek. / Pay band: Hourly Rate / Post Duration: Casual ending November 2021 / Eligibility: Current existing right to live and work in Namibia / Location: Windhoek / Deadline for application: 09 December 2019 (23:59 GMT)
 
Details
Purpose of Job: 
To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. 


Accountabilities and responsibilities

You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

 

Programme/service support

  • Follow all relevant standards & procedures, based on training and reference materials provided by the British  Council Examinations Services and the relevant Exam Boards.
  • Inspect the venue to ensure that arrangements meet agreed requirements and standards.
  • Ensure necessary equipment, material for candidates, signage, branding and seating arrangements and plans are in place and ready to use as required
  • Be familiar with the emergency procedures for the test day venue and ensure all venue staff are briefed accordingly.
  • Ensure that all test day records are completed and maintained accurately as required by British Council Examinations Services.
  • Ensure that relevant guidelines and policies are applied and followed in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
  • Whenever possible, resolve issues that arise on the day according to procedures.
  • Report any incidents, emergencies or breaches of security to the appropriate British Council Examinations Services staff.
  • Promote and ensure the well being of candidates at all times. In case of emergencies, ensure that correct procedures are followed and involve appropriate authorities as required.
  • Additional duties in line with the role may be required.

 

Customer support

  • Maintain British Council Examinations Services standards of customer care on the test day.
  • Ensure special arrangements are provided as required 

Managing self & others

  • Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
  • Brief assigned test day staff on their roles and responsibilities and on any special instructions.
  • Actively monitor candidates and invigilators during tests to make sure that there is no violation of test conditions.
  • Supervise staff to ensure they carry out their respective duties and adhere to the Code of Practice.
  • Ensure that the test day material is handled securely, confidentially and is accounted for in line with British Council and Exam Board requirements at all times.

 

Training and development:

  • Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
  • Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other important features or requirements of the job:

  • Some supervisors may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
  • You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.


Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council.  However, it is recommended that you wear soft comfortable shoes.  Noisy shoes and distracting jewellery are not permitted.

Short-listing is carried out against the essential knowledge, skills, qualifications and experience as specified in the Role Profile which accompanies this.

Test Day Supervisor (Namibia).pdf

BC Behaviours.pdf

BC Core SKills.pdf

Closing date for applications is 09 December 2019 (23:59 GMT)


About us: 

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.   

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications. 

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. British Council appointments are contingent on thorough checks. In the UK, and where appropriate systems exist overseas, these include Criminal Records checks.