Account Relationship Manager,Exams (THA-527)
East Asia
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 6
Vacancy Description
Contract: Indefinite | Salary: Payband 6 (from min of THB 51,979 per month) | Location: Bangkok | Deadline for Applications: 5 Nov 2019 (23.59 UK time)


British Council Thailand is currently looking for an experienced Account Relationship Manager to join their Exams Business Development team.


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


In this role, you will build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. You will carry out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates. You will value add account extension, cross sell and retention. In accordance with an agreed account management plan, you will coordinate and organise contacts between stakeholders in key client/partner/sponsor organisations and the exams business – e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.


You can take pride in the fact that you will play a key role of understanding and foreseeing country conditions to spot and act on opportunities. You will provide timely feedback on commercial planning scenario's that have changed. You will achieve sales/account targets and gives all out customers an exceptional experience.



To qualify for this role, you will need:

  • Experience of managing relationships with account clients
  • Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
  • Designing and implementing business development or marketing plans in an education sector context.
  • University degree in any subject or qualification in a relevant field is preferred;
  • Familiarity with school exams (CIE/Edexcel) & Experience in the Exams/Education sector are highly preferred


For more information please see Role profile and British Council Generic Behaviours


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.