Header - Home Link  
Sales & Customer Management Executive, Singapore (SIN-SCM-0029)
Region
East Asia
Country / Territory
Singapore
Location
Toa Payoh Centre
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: Indefinite | Location: Singapore | Salary: Pay band 4/H (from SGD2,419 per month) | Start Date: As soon as possible | Deadline for Applications: 23 Feb, 2020 (23.59 UK time)
 
Details

ABOUT THE DEPARTMENT/TEAM
British Council Singapore is one of the biggest in the global network with thousands of adult and young learner students studying with us at any time. Our customers engage with us face-to-face, online, through email and via the phone.


WHAT YOU WILL BE DOING AND WHY
The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets. 

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).



WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.


WHAT WE ARE LOOKING FOR
You will bring along at least one to two years’ experience working in a customer service and/or sales environment, preferably within the education sector. It will be an advantage if you can speak in Mandarin and have experiences in using CRM systems (Salesforce preferred).

 

Note: The successful candidate will work a 5-day week on a shift system from Monday to Sunday (8.30am to 5pm / 1pm to 9.30pm).  Evening and weekend working is required on a regular basis. 



BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 37.5 contracted working hours per week (we believe in an output-based delivery!)

- Enjoy 21 days of Annual leave

- Year-end bonus and incentive scheme 

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours



ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.