Exams Operations Officer - Multiple positions
Region
South Asia
Country / Territory
Pakistan
Location
Pakistan - location flexible
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 4
Vacancy Description
Right to work in Pakistan Salary: PKR 62,000 Pay band 4 Contract: One year fixed term employment Region: South Asia Country: Pakistan Location: Islamabad, Karachi, Lahore Department: English & Exams Job Category : Exams
 
Details
The British Council Pakistan is recruiting for Exams Operations Officers (CD IELTS) based in Islamabad, Karachi and Lahore.

PURPOSE OF JOB

To ensure that a consistently excellent level of operational service is provided to customers and clients according to the Examinations Services Quality Standards (EQS) and other stakeholders standards, especially but not limited to UK Exam Boards .


CONTEXT AND ENVIRONMENT

THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Examinations Services Department

The British Council’s Exams Department has set in place an ambitious plan to ensure its growth and greater impact in a fast changing, global environment. To do this, the department will be engaging and working more directly with partners, both internal and external from all sectors.   The Exams Department has grown into a significantly large revenue business. It is now one of the largest operations within the British Council global network

 
Team Structure

Each region (Islamabad, Lahore and Karachi) has one Head Exams Operations each, reporting to the Director Exams Operations. 
Each Head Exams Operations manages a team consisting of Exam Operations Managers and a pool of Exams Operations Officers, operating as one integrated team for all product service functions.
The Exams Operations team will be supported by the national Compliance & Customer Service, Financial Planning and Analysis and Business Development Team. 

OTHER IMPORTANT FEATURES AND REQUIREMENTS

The British Council takes the welfare and safety of children very seriously and as such your behavior is expected to be in line with British Council’s Child Protection Policy and Code of Conduct.  Irrespective of your individual role, you will have the responsibility for safeguarding and promoting the welfare of children and   supporting the implementation of the Policy.
 

We encourage work life balance. However, the role may require working at unsocial hours


If you are interested to apply, for further information please see the documents below:
British Council Behaviours
BC Core skills.pdf
Role profile.pdf

Closing date:  
UK time:  23:59, 20 February 2019
Pak time: 04:59, 21 February 2019

The British Council is committed to a policy of equal opportunity. British Council is committed to safeguarding and promoting the welfare of children and young people and expects all of its partners to share this commitment. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.