Customer Management Executive, Hong Kong (HKG-SCM-0022)
Region
East Asia
Country / Territory
Hong Kong
Location
Hong Kong
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: Permanent | Salary: From HKD 14,170 per month plus attractive incentive | Start Date: As soon as possible
 
Details

Customer Management Executive, Hong Kong

 

We are looking for Customer Management Executives to join our Sales and Customer Management team in Hong Kong. 

ABOUT THE DEPARTMENT/TEAM 

Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services. The Hong Kong English business is not only a significant contributor to our success in East Asia, it is also one of the largest, most dynamic and innovative businesses we have.  It’s an exciting team to be part of! 

 WHAT YOU WILL BE DOING AND WHY 
As a Sales & Customer Management Executive, you will 
- act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indicators (KPIs) 
- assist the sales team to achieve sales targets in order to enable the Council to meet its business targets and objectives 
- register, reserve or waitlist new and existing students in appropriate classes and to handle cash desk in the system 
- ensure accurate payments received for courses, placement tests and examination registrations 
- be involved with registrations and queries via e-mail/telephone, data input as well as statistics reporting

WHAT IS INTERESTING ABOUT IT 

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills

 

WHAT WE ARE LOOKING FOR 
You will bring along at least 1 year solid experience working in a customer service/sales environment, preferably in the service industry. Fresh graduate with relevant experiences will also be considered. You should possess good communication skills in Cantonese, English and Mandarin. Knowledge of Customer Relationship Management (CRM), sales techniques and/or experience of working with children will give you an advantage.

Please note that the Customer Management Executive will need to work a 5 day work week, including Saturdays/Sundays. For the Admiralty branch, you may be required to work the morning shift (08.45 to 17.15) or the evening shift (12.30 to 21.00). On weekends, the shift is from 08.30am to 18.30. Executives at the Tsim Sha Tsui branch will work the morning shift (09.00 to 17.30) or the evening shift from (13.30 to 22.00). On weekends, the team works from 09.00 to 19.00. The appointed candidate will rotate shifts with other team members at the respective branch.


BENEFITS OF WORKING AT THE BRITISH COUNCIL 

• 20 days of Annual Leave 
• Incentive bonus 
• Standard work week of 44 hours including lunch break 
• Medical, dental, life and ADD 
• Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too! 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects. Together, we can do more.


For more information please see Role profile and
British Council Generic Behaviours 

 

About the British Council

ARTS ABOUT THE BRITISH COUNCIL The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.   

All staff worldwide is required to ensure their behavior is consistent with our policies.   

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.