IT Service Delivery Officer (Indonesia) (IDN-343)
Region
East Asia
Country / Territory
Indonesia
Location
Jakarta
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 4
Vacancy Description
Contract: Indefinite | Salary: PB 4/H (From Minimum of IDR 6,670,000) | Location: Jakarta | Start Date: As soon as possible | Deadline for Applications: 15 April 2019 (23:59 UK Time)
 
Details

JOB TITLE 

British Council Indonesia is expanding, and we are looking for an IT Service Delivery Officer to support the Exams business. 

ABOUT THE DEPARTMENT/TEAM 

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

WHAT YOU WILL BE DOING AND WHY

In this role, you will support computer-based tests, exams systems and delivery in country. To ensure exams delivery runs smoothly. To support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.  

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be conducting training for, support and closely monitor local IT service vendors and venue technicians from a technical perspective. You will have fantastic opportunity supporting operations team by ensuring system and devices are compliant, working and optimally used. You will provide technical support to deliver paper-based tests and computer-based tests. 

WHAT WE ARE LOOKING FOR

You will have experience in B2B/B2C customer service environment as well as the ability to deliver excellent standards of customer service. You will have excellent computer skills, solid knowledge of both hardware and software. You will bring along your understand and experience of risk and compliance management.

BENEFITS OF WORKING AT THE BRITISH COUNCIL

  • Flexible working opportunities
  • Smart working (most of us hot-desk!) 
  • Enjoy more than 20 days of Annual leave (depending on role grade) 
  • Professional development opportunities
  • Year-end bonus and annual bonus scheme 

 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

NEXT STEPS 

For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL 

The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.