Operations Resources, Assistant Manager (Exams), SEA 1 (Singapore, Malaysia, Vietnam, Thailand) EA-505
East Asia
Country / Territory
Flexible Location
Flexible Location
English & Exams
Job Category
Pay Band
Pay Band 5
Vacancy Description
Location: Singapore/Kuala Lumpur/Bangkok/Hanoi or HCMC | Contract: Indefinite | Salary: Local Pay band 5 | Start Date: ASAP | Deadline for Applications: 14 August 2019 (23:59 UK Time)


British Council is currently looking for Operations Resources, Assistant Manager (Exams) to cover South East Asia cluster, Singapore, Malaysia, Vietnam and Thailand. Incumbent will be based in any one of the locations.


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


In this role, you will support the planning and deployment of the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. You will support cluster operations in the development of the workforce plan, travel logistic arrangement and monitor performance to ensure up to the compliance standards as well as right level of customer experience and optimum cost, utilisation and productivity. You will undertake tasks as directed related to the recruitment, training and management of Examiners.

You can take pride in the fact that you will be supporting plans to optimise available venue staff and examiners, as well as ensuring cluster has sufficient resources of examiners and venue staff. You will be given the opportunity work closely with country counterparts to resolve operational issues as directed.


To be qualified for this role, you will have:

·         English C1 (Aptis, IELTS 6.5 or equivalent)

·         Experience working in relevant field ideally Exams administration

·         Excellent communication skills

·         Experience or ability to manage non-permanent resources including oversight of performance  


For more information please see Role profile and British Council Generic Behaviours  


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.