Customer Services Officer
Region
South Asia
Country / Territory
Bangladesh
Location
Dhaka
Department
Business Support Services
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Customer Services Officer, Dhaka, Bangladesh, Band 4, Indefinite contract, Submission Deadline: 24 November, 2018
 
Details
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust.

Customer services are key to the continued growth of the British Council. In Bangladesh, we work in the fields of examinations Services, English language teaching, and a wide range of programme activity in higher education and arts. Customer services ensure that the customers employ less effort in accessing our services and thus have a positive experience from all these areas of activity.

British Council invites applications for the position of Customer Services Officer.

Number of Position- 01
Location- Dhaka

Main Accountabilities
  • Handle all customers enquires and first and second level customer complaints as per the defined British Council standards 
  • Register or enrol customers for the appropriate British Council service or activity by offering them proactive support to facilitate the processes
  • Provide a meet and greet service, welcome all visitors, members and customers to the British Council ensuring that customers are directed to the appropriate person or place efficiently
  • Provide correct information of product price, discounts and offers/new products at all times. 
  • Accurately handle cash, credit card, cheque and direct bank transfer collections for all types of payments, and properly record them in the Customer Management System according to the British Council payment and finance policy 
And will have the following skills and experience:
  • Graduate in any discipline.
  • At least 2-year of providing customer services and/or sales preferably in the services industry
  • Excellent sales and MS office skill
  • Experience of working with children
Useful Documents for application

Role Profile.pdf
BC Behaviours.pdf
Core Skills.pdf
Only short-listed applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal. No hard copies of the application will be accepted. 

Submission Starts 8 November 2018
Submission Deadline     24 November 2018
“The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989”    

“The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”