Head, Sales & Customer Management, Vietnam (VIE-PB7-2104)
East Asia
Country / Territory
Flexible Location
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 7
Vacancy Description
Contract: Indefinite | Location: Hanoi or Ho Chi Minh City, Vietnam | Salary: Pay band 7-Competitive | Start Date: As soon as possible | Deadline for Applications: 10 November 2019 (23.59 UK time)

Head, Sales & Customer Management, Vietnam (VIE-PB7-2104)


The Teaching Centre in Vietnam has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume.
The SCM function includes a Call Centre team, Sales team and Customer Management teams. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the HSCM will lead the team to ensure an efficient and effective level of service.


You will be
responsible for building a high performing team to achieve strategic and business objectives, including new sales and student retention targets and for delivering an excellent customer experience across all our centres in Vietnam. You will lead the SCM management team including a National Sales Manager, Contact team Manager and Branch Manager.

You are expected to play an active role in the Teaching Centre Management team, working closely with the Director of English Language Services, Head of Marketing and Heads of Adults and Young Learners. You will also work closely with the Regional Sales and Customer Management team and support regional and global ways of working in this area.


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.


You will bring along at least 5 years sales management experience with a track record of meeting sales targets in B2C and/or service industry. You should have experience of leading and managing a large team. It will be desirable if you have relevant experiences in Education sector and have experiences of working with CRM systems (Salesforce preferred). You should have
excellent written and oral communication skills in English.



- 37.5 contracted working hours per week (we believe in an output-based delivery!)
- Enjoy 24 days of Annual leave
Annual performance bonus and 13th month salary

- 15 days public holidays (combination of Vietnam and UK public holidays)

- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only)

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.



For more information please see Role profile and British Council Generic Behaviours


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.