Operations Manager - Malawi
Sub Saharan Africa
Country / Territory
Business Support Services
Job Category
Senior Management
Pay Band
Pay Band 7
Vacancy Description
Pay band: 7 (Locally engaged contract) / Remuneration: MWK 1,385,750 / Post Duration: 2 year contract / Eligibility: Existing legal status to live and work in Malawi / Location: Lilongwe / Deadline for application: 13 January 2019 (23:59 UK Time)

The British Council in Malawi has a 2 year fixed term contract opportunity for an Operations Manager who will support the Country Director in all operations and business matters. This position is ideal for someone who has minimum of 5 years Operations Management experience in an established organisation and experience of IT based finance and accounting systems.  

The role holder will be based in Lilongwe, Malawi.

The post holder will:

Establish a strong, reliable and efficient business support service platform that will deliver high performing services (Business Support Services) which are fully compliant with British Council standards and enable the operation achieve greater results.  This is a critical leadership role to make the step change that the Malawi operation needs to grow in line with regional strategy and use the opportunities possible as a result of the new ODA levels.

This role will be required to work with the Country Director (CD) and members of the regional Business Support Services teams as well as deliver support to the Director Malawi to deliver country and regional plans in Malawi.

The Role:
Operations Manager Malawi (2 year fixed contract)

The Opportunity:

The post holder will report to and be line managed by CD Malawi and will work in a matrix structure to regional finance, HR and procurement Heads in the regional team.  It will be one of two senior staff in the Malawi office after the CD and is expected to support all programme and exam staff achieve their objectives.

Leadership duties for BC Malawi, including:

Active participation in the Senior Management Team;

Deputising for CD Malawi as required, including financial tasks;

Managing key relationships with BHC in particular the critical relationship with BHC corporate services team in Lilongwe (BC Lilongwe is located in BHC compound)

Ensuring the effective operation of the Malawi operation including Lilongwe and Blantyre

Delivering agreed business transformation projects in Malawi

Contributing to the planning and delivery of country objectives in Malawi 

Role Requirements:

University Degree or equivalent in a related field

5 or more years’ demonstrable experience in a leadership role / operations management role in an established organisation

5 or more years’ experience of using IT based finance and accounting systems

5 or more years’ demonstrable experience of managing performance from suppliers and direct reports

SAP knowledge advantageous

Project Management advantageous

Please refer to the role profile for more information on the role responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application:

Operations Manager Malawi - Role Profile.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf

Closing date for applications is  13 January 2019 (23:59 UK time)

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Due to the critical nature of this role, Candidates who do not align their work experience and skills with the Role Profile and Guidance Notes will not be shortlisted.

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.