Sales and Customer Management Officer (Front Line) –(THA-NT-1822-2)
Region
East Asia
Country / Territory
Thailand
Location
Bangkok
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Contract: Permanent | Salary: Payband J (From THB 22,000 per month) | Start Date: As soon as possible
 
Details

Sales and Customer Management Officer, Bangkok (THA-NT-1822-2)

 

ABOUT THE DEPARTMENT/TEAM
British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.

WHAT YOU WILL BE DOING AND WHY
Working with both our students and with your internal colleagues at British Council, you will provide an exceptional level of customer service engaging with customers face-to-face, online and over the phone to make sure all our customers’ needs and requests are taken of. You will also provide support for all sales and marketing events to create awareness about the British Council. WHAT IS INTERESTING ABOUT IT You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR
You will bring along at least 2 years’ experience in sales and customer management environment of education or services related field. You should be Fluent in both Thai and English.

BENEFITS OF WORKING AT THE BRITISH COUNCIL
-       9.03 % of Provident Fund contribution from the Employer (after completing a probation)
-       Medical Insurance and Corporate Medical Excess Claim
-       Enjoy 22 days of Annual leave
-       One month fixed Year-end bonus
-       Professional development opportunities
-       Eligible for sales incentive after passing probation 

Work Schedule
The post holder will work 8.5 hours per day (including 1-hour lunch break) and a 5-day week on a shift system from Wednesday to Sunday.  11:30 to 21:00 from Wednesday to Friday and 8:30 to 20:30 from Saturday to Sunday. Evening (e.g. finish at 9:30pm) and weekend working is part of the rota.

NEXT STEPS  
For more information please see Role profile and British Council Generic Behaviours This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.  

ABOUT THE BRITISH COUNCIL  
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.   Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.   All staff worldwide is required to ensure their behavior is consistent with our policies.   The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements