Sales and Customer Management Officer (Front Line) –(THA-NT-1822-2)
East Asia
Country / Territory
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Contract: Permanent | Salary: Payband J (From THB 22,000 per month) | Start Date: As soon as possible

Sales and Customer Management Officer, Bangkok (THA-NT-1822-2)


We are looking for a Sales & Customer Management (SCM) Officer in our Siam Square centre to ensure a high quality, efficient and integrated customer service experience to all new and existing customers. As the Officer, you will meet/exceed sales and customer management targets across all British Council services. Your key tasks are to respond to all queries, follow up on leads and provide consultations to all prospects. You will also have the opportunity to recommend a course that best suits our customers in order to close  deals. Other duties will include handling complaints and feedback, being the first point of contact for credit or refund requests and also to ensure registration of current and new customers are accurate.


To be considered for this role you must have a right to live and work in Thailand. Fluency in English and Thai language is essential. Candidates must have at least one to two years’ experience in a sales and customer management environment. Those from an education or services related field will be preferred. Education to a tertiary level at any discipline is required. This position will require you to work in a team and being able to work under the situation/events that relate to children or parents will be ideal.


For more information please see Role profile  and British Council Generic Behaviours 


In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.


If you are interested in applying and feel that you are suitable for the role, please apply as soon as possible.


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


Thailand Operations

British Council Thailand has 6 teaching centres, 5 in Bangkok - Siam Square, Ladprao, Pinklao, Chaengwattana and Srinakarin - and 1 in Chiang Mai. Siam Square is the hub of this network. There are 4 large direct teaching contracts with schools and numerous contracts with companies. The teaching centres deliver core BC Adult and YL teaching products, delivering 70,000 class hours (44,000 young learners & 26,000 adult learners) to around 9500 learners (6500 young learners & 3000 adult learners) per teaching term.


Enquiries about the post can be sent to the East Asia Regional Recruitment team ( based in Singapore.


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.