Senior Manager – Business Delivery – Ahmedabad
South Asia
Country / Territory
Business Support Services
Job Category
Business Solutions
Pay Band
Pay Band 6
Vacancy Description
Pay Band: 6 / FCTC INR 784,000 per annum plus benefits / No. of positions: 1 / Duration: Indefinite / Location: Ahmedabad / Applicants must have the legal right to work in India / Closing Date: 20 February 2019 (23:59 UK time)
Purpose of job:
Responsible for ensuring membership and revenue growth targets are met and that products, services and customer  journey/service targets are of the highest quality. Responsible for leadership and oversight of the delivery of the centre’s business ensuring financial and process compliance with an offer that is relevant for the target audiences and aligned with British Council strategic priorities and is sustainable with a break-even target of 2022.

Context and environment:
The British Council is the UK’s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The South Asia region is of high priority for the UK and includes India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal.

The British Council in India:
The British Council has been operating in India since 1948. Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India.  

We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people  in 2018 and more in future years) and through partnerships in States across the country. In 2016-17 we engaged with almost 3.2m people through our operations and libraries in New Delhi, Chennai, Kolkata and Mumbai and through centres in Ahmedabad, Bangalore, Chandigarh, Hyderabad, and Pune in partnership with the Indian Institute of Cultural Relations. A ten-year-long programme with State Governments has trained over 1m teachers in government schools and reached 35m children.   In addition, in 2016-17 we taught thousands of students in our teaching centres in New Delhi, Kolkata and Chennai.  British Council India Exams business has recently separated into a new entity in Gurgaon and offers UK qualifications to hundreds of thousands of Indians wishing to enhance their English language, academic and professional skills.    

The 2017 UK-India Year of Culture was announced by Prime Minister Modi during his 2015 visit to the UK, and launched by Her Majesty The Queen and Hon’ble Finance Minister Jaitley at a star-studded reception at Buckingham Palace. The British Council in India curated a programme that celebrated the modern-day relationship between the UK and India, connected with young people and inspired them to build a relationship for the next 70 years.  The Year achieved a physical audience reach of 7.5 million people, a total social media reach of 75 million, and press readership of 754 million.  

2018 marks 70 years of the British Council in India and the end of the UK-India Year of Culture. We’ve been inspired every day of the last 70 years by the artists, students, scientists and policy makers we’ve worked with across India. This year, we want to share the stories of the great things we’ve done together, tell new stories, and inspire millions of young people to develop connections for the next 70 years.

Please refer to the Role Profile for Accountabilities, responsibilities, main duties and essential requirements. For further information please see the documents below:
Role Profile.pdf
BC Behaviours.pdf
Core Skills.pdf

As per India Recruitment Policy (applicable for internal staff only)- “Staff on fixed term or indefinite contract must have completed 1 year in their current post in order to be eligible for applying against internal vacancies”.  

Additionally: If you are applying for a job in another location, this will be considered as voluntary relocation and not an Organization initiated transfer.

If you are interested and feel you are suitable for the role, please apply by 20 February 2019 (23:59 UK time). 

The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability. 

British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.