User Experience Designer (UX)
Country / Territory
Based in UK: Location negotiable
Based in UK: Location negotiable
Job Category
Pay Band
Pay Band 8
Vacancy Description
Payband 8 Location: London or Cardiff Contract type: 9-12 months Business Unit: Digital Closing date 13 th October 2019 at 23:59 UK Time. Candidates must have the right to in the UK to be considered for the role.


Please note that in December 2020, the British Council will relocate its new global headquarters to: International Quarter, Stratford, London E20.






The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body





The role will have responsibility to deliver high quality user experience and design solutions which meet the business needs of the British Council’s online activity, in line with the vision of the Digital Director and Global Head of User Experience and Visual Design.  Working with stakeholders, the UX Designer will contribute to the development of user experience solutions for online products and complex projects across the organisation, leading their implementation as required. 

This will involve working closely with a range of stakeholders, as well as leading regular user research or testing activities to ensure designs are truly user centered.  He/she will play a key role within a multidisciplinary team working to define the UX for a new, flexible (component-based), CMS. This will integrate and transform a number of global systems, extending to both our public-facing information/transactional websites and staff editor experience



Main Duties

  • To work closely with the Global Head of UX&VD and Deputy to help define principles which will inform the design of a new digital platform for the British Council.
  • To lead the delivery of UX design solutions which will form the foundation for the new digital platform, in line with the vision of the Global Head of UX&VD.To lead the delivery of UX design solutions for our current CMS and a range of business critical transactional systems.
  • To employ a range of tools and techniques to gather business requirements, develop design solutions and also to illustrate design thinking for non-technical colleagues; e.g. workshops, sketching, storyboarding, prototype creation.
  • To contribute to the development and iteration of a UI / component / interaction library to improve the quality and consistency of our UX patterns across the breadth of the British Council’s digital estate.
  • To lead both qualitative and quantitative user research activities to ensure our design solutions are rooted in evidence and based on user needs, behavioural patterns.
  • To ensure both our design approach and solutions are inclusive and gives clear consideration to users with different types of access needs.
  • To develop understanding of user-centred design principles, methodology and implementation by working collaboratively with colleagues and stakeholders around the British Council network.
  • To work collaboratively with Digital colleagues to ensure the quality, feasibility and timely deliver of user-centred design solutions.
  • To contribute to the promotion of user-centred design and raise business awareness of the work / practice of the Digital team in departmental and organisation-wider communications; this will include but is not limited to stand-ups, show and tells, staff talks and writing blogs.




·         Substantial experience in an Information Architecture or User Experience design role. 

·         Extensive experience of practising a full range of UCD techniques 

·         Understanding of the theory and benefits of a variety of user research methodologies 

·         Leading a range of end-to-end user research activities; from selecting and designing the appropriate research   method / format through to facilitation and analysis. 

·         Understanding of component-based design 

·         Collaborating with the visual design process, following wireframes through to ensure that the purpose of the design is retained, while allowing creative input from designers. 

·         Experience designing interfaces for a range of devices, including mobile 

·         Designing elegant solutions for large, complex companies or organisations, from concept through to build. 

·         Managing stakeholders within a large organisation. 

·         Current and thorough knowledge of accessibility standards and best practices 

·         Leading or supporting the practical implementation of accessibility principles and ensuring accessibility forms part of design solutions. 

·         Working independently across multiple projects, defining his/her own work schedule on any given project.




For further information, please see the documents below.


British Council Behaviours.pdf

Core Skills.doc
Job Profile.doc


Our Equality Commitment:






Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.    The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation.