Executive Exams Customer Services - BCEESIPL, India
Region
South Asia
Country / Territory
India
Department
English & Exams
Job Category
Exams
Pay Band
Locally appointed Grade J
Vacancy Description
Pay band: J, Contract: Indefinite, Region: South Asia, Country: India, City: Gurgaon (applicants must have the right to work in India), Department: English & Exams, Job Category: Exams, Closing Date: 9th Dec 2018 (23:59 UK Time)
 
Details
Context and Environment:

The British Council:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

India:

Our Work in Exams and English: India is a priority country for the British Council. Our Examinations Services operation is among the largest in the world with significant targets for growth in volume and income in the coming years.   In India, quality education, high proficiency in English and international qualifications are seen to be essential for socio-economic development. Examination Services creates opportunities for individuals desirous of obtaining internationally recognized qualifications without travelling abroad – and in preparation for doing so.  In a country with a population of over 1.1 billion and an estimated aspirant (T3) profile of 7 million (and rapidly growing), there is still a vast untapped potential that offers a positive future to Examinations Services in India.

BC Examinations and English Services Pvt Ltd (BCEESIPL) is an Indian commercial entity wholly owned by the British Council, UK. Governed by a Managing Director and Board, BCEESIPL provides a range of services to BC UK in the areas of Examinations and English. In 2018/19 BCEESIPL will deliver 700,000 examinations in English Language assessment and professional qualifications in 45 cities and 70 venues across India as well as providing B2C Digital Learning courses, corporate ELT training services and two major employability skills and assessment projects with State Governments in Kerala and Andhra Pradesh. BCEESIPL employs 350 staff in 4 offices in Gurgaon, Mumbai, Chennai and Kolkata.

BC Examinations and English Services India Pvt. Ltd. is hiring Executive Exams Customer Services for their Gurgaon Office. The post holder will support the delivery of UK examinations to enable the British Council to achieve its objectives by ensuring the highest levels of service are offered to both internal and external customers and all quality and compliance standards are met.

Applicants should have a graduate degree in any discipline with at least 1 year experience of working in an organisation.

Please fill in all your details in the application form like your detailed roles and responsibilities.
Note - We do not refer to the CV’s that you might submit along with the application form, so please fill in all the details in the British Council’s application form.

For further information please see the documents below:
Role Profile.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf

If you are interested and feel you are suitable for the role, please apply by 9th December 2018 (23:59 UK Time).

The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability. 
British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.