Sales and Customer Management Officer (Administration and Operation) (THA-NT-2100)
Region
East Asia
Country / Territory
Thailand
Location
Bangkok
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Location: Siam Square | Contract: Permanent | Pay Band: 3 (Grade J) | Start Date: ASAP | Deadline for Applications: 11 November 2019 (23:59 UK Time)
 
Details

Sales and Customer Management Officer (Administration and Operation) (THA-NT-2100-2)


ABOUT THE DEPARTMENT/TEAM

British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai.

Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.

WHAT YOU WILL BE DOING AND WHY
You will provide quality back-end administration and operational support to the British Council Sales & Customer Management Team.

WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR

You will bring along at least 1-2 years’ experience in admin & operational environment of customer management related field. You should be fluent in both Thai and English.

 

BENEFITS OF WORKING AT THE BRITISH COUNCIL

-       9.03 % of Provident Fund contribution from the Employer (after completing a probation)

-       Medical Insurance and Corporate Medical Excess Claim

-       Enjoy 22 days of Annual leave

-       One month fixed Year-end bonus

-       Professional development opportunities


Work Schedule

The post holder will be required to work a 5-day week on a shift system from Monday to Sunday.  Evening and weekend work are required on a regular basis. 
  

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

NEXT STEPS 

For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.   

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.   

All staff worldwide is required to ensure their behavior is consistent with our policies.   

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.