Header - Home Link  
IELTS OSM Examiner Standards Manager
Middle East North Africa (MENA)
Country / Territory
United Arab Emirates
Abu Dhabi
English & Exams
Job Category
Pay Band
Locally appointed Grade F
Vacancy Description
Contract Duration: Indefinite Location: Abu Dhabi, United Arab Emirates Pay Band 7/F (locally appointed) Salary: 18,162 AED (including housing) / medical insurance / annual flights / annual leave Closing date: 17 February 2020

Role Purpose

  • To ensure the timely and reliable marking of Writing scripts within the Mark Manager system
  • To line-manage On-Screen Marking Writing Examiners and Senior Examiners, including monitoring of performance
  • To develop and implement OSM policies and procedures during and subsequent to the roll out phase of the project

The role will report to the Examiner Hub Manager and be part of the Global Marking Team within the Delivery Function, a key part of the English & Exams Strategic Business Unit (SBU).


Function Overview


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.


The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

Responsibilities will include:
  • Open and close live test sessions
  • Oversee selection and rating of reference items (calibration and seed) for each test session
  • Monitor Examiner performance during live test sessions
  • Mark Enquiries on Results, Jagged Profile 3rd re-marks and exception / urgent cases
  • Performance manage Examiners and Senior Examiners
  • Work with Marking Operations team to ensure suitable and sufficient examiner coverage and marking completion
  • Work with partners at IDP to develop and improve OSM policies
Skills and Experience:
  • IELTS Writing Examiner Trainer and/or other training experience with substantial experience as an IELTS Writing Examiner
  • Previous experience of IELTS or other exam On-Screen Marking (preferred)
  • An excellent certification and monitoring history for IELTS Writing
  • Line management/performance management experience.
  • Experience in conducting training workshops and/or seminars with teachers or other professional colleagues


For more information about the role requirements, British Council core skills & behaviours, kindly refer to the documents attached below;

Role Profile
British Council Core Skills
British Council Behaviours

  • Relocation assistance will be provided to the selected candidate if he/she is based outside the UAE. 
  • If you are interested in this role, kindly submit your application by 17 February 2020.
About Us

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.