Part Time Customer Experience Assistant
Wider Europe
Country / Territory
North Macedonia
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Indefinite contract, subject to mandatory probation period Interested applicants should have a legal right to work in North Macedonia This is a part time position, working up to 20 hours per week
The British Council is seeking a part time Customer Experience Assistant to join our team in Skopje. The post holder will provide professional integrated customer service support to our programmes and business support services by providing timely and accurate information helping people we work with and empowering them to achieve their goals and ambitions. This role will be expected to be pro-active and customer orientated with excellent communication skills. 

Applicants must have excellent level of written and spoken English, Macedonian and Albanian, and have previous experience in customer service or sales jobs, experience in multi-tasking and managing different priorities at a time as well as excellent written and oral communication skills.

Closing date for applications: Thursday, 30 January 2020 (23:59 UK time / 01:59 Central European Time)

Vacancy documents
Role profile

British Council Behaviours

Core Skills

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.



The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.