Pay band: 4 /H (Locally engaged contract)
Post Duration: 1-year fixed term contract
Eligibility: Pre-existing legal right to live and work in South Africa Location: Johannesburg
Closing date and time: 20 February 2019 (23:59 UK Time)
About the Job:
The
British Council is the UK’s international organisation for cultural relations
and educational opportunities. We create friendly knowledge and understanding
between the people of the UK and other countries. We do this by making a
positive contribution to the UK and the countries we work with – changing lives
by creating opportunities, building connections and engendering trust.
We work with over 100
countries across the world in the fields of arts and culture, English language,
education and civil society. Each year we reach over 20 million people
face-to-face and more than 500 million people online, via broadcasts and
publications. Founded in 1934, we are a UK charity governed by Royal Charter
and a UK public body.
The Role
Customer Service Officer,
Johannesburg.
We
are looking to hire a dynamic and detail-oriented individual to join our Customer
Service Team, to contribute to the smooth running of the British Council’s
exams operations in South Africa by delivering high quality customer service
and sales targets as part of a larger team that is in line with corporate
standards and policies. The post holder will be the main point of contact for
visitors, providing information about our services, counselling customers to
ensure they make the right decisions regarding products and services and ensure
enquiries are converted into sales.
The Opportunity
This post will be responsible for the following amongst others:
- Work alongside exams, marketing and business
streams to increase income
- Deliver best in class customer experience to customers and prospects and make them advocates of the British Council
Requirements
We
are looking for someone with:
-
English
Proficiency Level - IELTS Band 7
- At least 2 years
working
in a reputable customer service environment
- University degree/ National diploma
- Experience of working with a
wide variety of customers
- Experience of handling
complaints
-
At least
one-year sales experience
-
Excellent
telephone and writing skills
Please
refer to the role profile for more information on the role, its
responsibilities/accountabilities and person specification.
Please
follow the links for relevant document to support your application
Customer Service Officer, Johannesburg.pdf
British Council Behaviors.pdf
British Council Core Skills.pdf
Note
that you should only fill out the application after thoroughly reading through
the
ROLE PROFILE & GUIDANCE NOTES.
Closing date for applications is 20 February 2019 (23:59 UK time)
Our Equality Commitment:
Valuing diversity is essential to the British Council’s work. We aim to
abide by and promote equality legislation by following both the letter and the
spirit of it to avoid unjustified discrimination, recognising discrimination as
a barrier to equality of opportunity, inclusion and human rights. All staff
worldwide are required to ensure their behaviour is consistent with our
policies.
The British Council is committed to a
policy of equal opportunity and is keen to reflect the diversity of UK society
at every level within the organisation. We welcome applications from all
sections of the community. In line with the British Council's Child Protection
policy, any appointment is contingent on thorough checks.