About the Job:  

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The Role   

Customer Service Officer, Johannesburg.

We are looking to hire a dynamic and detail-oriented individual to join our Customer Service Team, to contribute to the smooth running of the British Council’s exams operations in South Africa by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The post holder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

The Opportunity

This post will be responsible for the following amongst others:

• Work alongside exams, marketing and business streams to increase income  
• Deliver best in class customer experience to customers and prospects and make them advocates of the British Council

Requirements  
We are looking for someone with:

• English Proficiency Level - IELTS Band 7
• At least 2 years working in a reputable customer service environment  
• University degree/ National diploma
• Experience of working with a wide variety of customers
• Experience of handling complaints
• At least one-year sales experience
• Excellent telephone and writing skills

Please refer to the role profile for more information on the role, its responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application

Customer Service Officer, Johannesburg.pdf

British Council Behaviors.pdf

British Council Core Skills.pdf

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Closing date for applications is 20 February 2019 (23:59 UK time)

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.