Client Technical Support Officer, Examinations (Japan) (JPN-221)
Region
East Asia
Country / Territory
Japan
Location
Tokyo
Department
English & Exams
Job Category
Administration, PA & Secretarial
Pay Band
Pay Band 4
Vacancy Description
Contract: Indefinite | Salary: PB4/H (from JPY 285,714 per month) | Location: Japan | Start Date: ASAP | Deadline for Applications: 20 January 2019 (23:59 UK Time)
 
Details

 

ABOUT THE DEPARTMENT/TEAM

 

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

 

WHAT YOU WILL BE DOING AND WHY

 

The position is known as Exam’s global structure: B2B Customer Support Officer (Japan) internally.
The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience.  The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account.

 

WHAT IS INTERESTING ABOUT IT

 

The role is the lead for product service support and the management of stakeholder to support continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department. You also need to uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.

 

WHAT WE ARE LOOKING FOR

 

To be able to qualify for this position, you will need English language skills at B2 level (Aptis B2, IELTS 6.5 or equivalent) and Japanese language skills at JLPT N3 level. You will also require experience in B2B customer service environment/ experience of and ability to deliver excellent standards of customer service/ understanding and experience of risk and compliance management It is essential to have excellent computer skills and basic knowledge about Japan’s education system.

 

NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours 

 

This is an interesting and absorbing role in which you can support us to build the awareness of the British Council in delivering to the needs of our customers.” Thank you for your attention and have a good evening.

 

ABOUT THE BRITISH COUNCIL

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide is required to ensure their behavior is consistent with our policies. The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.