Test Day Personnel Officer(CHI-512)
East Asia
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 5
Vacancy Description
Contract: 2 years fixed-term contract| Salary: Payband 5| Location: Shanghai| Deadline for Applications: 26th Aug 2019(23.59 UK time)

Test Day Personnel Officer(CHI-512)





China is one of British Council’s largest exams operations, delivering extensive international exams to individuals, institutions, schools and corporate clients in mainland China. By providing access to highly valued UK qualifications, with the reassurance of integrity, we build on the UK’s reputation for world-class educational standards. Core tests we administer include IELTS, Aptis, and a wide range of academic and professional qualifications (Distribution Exams stream). The Distribution Exams stream in China encompasses school exams, professional exams, and university exams and is a critical part of our exams business.





In this role, you will support the delivery of the IELTS test in East China by providing effective test day personnel services in line with global and national standards and targets. You will support the recruitment, training and performance management processes for East China pool of supervisors, and/or assistant supervisors, and/or invigilators to meet both the capacity demand and global & national standards




In this role, you will gain experiences managing all the training & performance management for all Test day personnels in the East China. You will have opportunity to design training materials; initiate and deliver yearly training plans. This is a fantastic opportunity for those who wish to polish their skills about people management, stakeholder management and more. You will have chance to participate in our test day delivery and relevant projects; this will help you build a in-depth knowledge on IELTS operations.


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.





To qualify for the role, you will need to have:


1. Language ability: English B2 (Aptis, IELTS 6.5 or equivalent); Chinese C1 (HSK 5 or equivalent)

2. Bachelor’s degree

3. Demonstrable experience of project management and working to tight deadlines and with a high level of attention to detail

4. Experience of managing people is highly preferred

5. Experience of working with international exams is highly preferred.

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.



For more information please see Role profile and British Council Generic Behaviours 


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, that you have discussed the application with your line manager. 




The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide is required to ensure their behavior is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.


While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.