Customer Management Assistant - (KOR-NT-1881-2)
East Asia
Country / Territory
South Korea
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Contract: 1 year contract (renewable) | Salary: From KRW 2,124,000 per month | Start Date: As soon as possible | Deadline for Applications: 17 February 2019 (23.59 UK time)

Customer Management Assistant (KOR-NT-1881-2)


We are looking for Three Customer Management Assistants to join our centres in Seoul to provide a good customer service experience to our Adult learners. As a Customer Management Assistant, your main responsibility is to support the sales team to achieve sales results while providing high-quality customer experience in handling enquiries about our English language and examination services to new and existing customers.


The branch is open from Mondays to Fridays 6.30am to 10.00 pm and on Saturdays and Sundays from 10.00am to 6.00 pm. The successful candidate will work a 5-day week on a shift system from Monday to Sunday.  Evening and weekend working are required on a regular basis.


To be considered a successful candidate, you must have at least 1 year of customer service working experience, possess a University degree and have excellent written and oral communication skills in English (equivalent to IELTS level 6.0) and Korean.

This is an exiting opportunity to be part of a global organisation.

For more information please see Role profile and British Council Generic Behaviours 


In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.


If you prefer to use the British Council application form to apply, kindly download the respective form here:

External candidates - External Application form

Internal candidates - Internal Application form


If you are interested in applying and feel that you are suitable for the role, please apply before 17 February 2019 (23:59 UK Time).


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


Korea Operations

There is a huge demand for English in Korea. Our target audiences see English as a way of improving their lives through both social and economic advancement. The British Council is constantly looking at ways to reach more learners and meet their needs by adapting our services in response to their changing lifestyles and preferences. British Council Korea currently operates in six locations in Seoul: City Hall, Euljiro, Mokdong, Seocho, Gangnam, and Jamsil. We are one of the biggest among the global network with thousands of adult and young learner students at any one time and there are almost 17,000 candidates registering for IELTS examinations. Our customers engage with us face-to-face, online, through email and via the phone, and as a result, we have a large Sales & Customer Management team to ensure an efficient level of services.


Enquiries about the post can be sent to the East Asia Regional Recruitment team ( based in Singapore.


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with bothyour line and centre manager. 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


 All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.