Head, Sales & Customer Management (SNG-B7-1860)
Region
East Asia
Country / Territory
Singapore
Location
Singapore
Department
English & Exams
Job Category
Senior Management
Pay Band
Pay Band 7
Vacancy Description
Contract: Permanent | Salary: Payband 7/F | Start Date: As soon as possible | Deadline for applications: 1January 2019 (23:59 UK time)
 
Details

Head, Sales & Customer Management (SNG-B7-1860)

 

 

ABOUT THE DEPARTMENT/TEAM

Our Sales & Customer Management team provide a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 

WHAT YOU WILL BE DOING AND WHY

Working with both our customers and with your internal colleagues at British Council, you will need

• To develop and execute sales strategies for English teaching programmes in Singapore.

• To develop and execute strategies that ensure the professional handling of enquiries and registrations for English teaching programmes and occasionally across other British Council services and activities.

• To lead the Sales and Customer Management team across four centres and ensure it is the right size and structure to deliver both efficiency and business success.

• To ensure accurate reporting of sales and customer-facing activity that is consistent with regional standards and which supports continuous improvement in the Sales and Customer Management team. 

• To proactively engage with the Singapore Leadership Team and English Regional Management team to ensure KPIs and business needs are met.

 

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

You should have: 
 
• Minimum 5 years previous managerial experience of leading a large team in a sales-orientated environment, preferably in the education industry. 

 • Proven track record of managing high performance and achieving demanding sales targets.
 • Experience in managing change projects to drive business. 
 • Fluency in English.

 

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.