Assistant TC registrar – Kuwait (ATCR KW 11.17)
Region
Middle East North Africa (MENA)
Country
Kuwait
Location
Mansouriya
Department
Teaching Centres
Job Category
Education (non-teaching)
Pay Band
Locally appointed Grade H
Vacancy Description
Pay Band H / KWD 480 per month / Indefinite Contract / Kuwait City, Kuwait / Start Date: 4 February 2018 / Vacancy Closing Date: 11 December 2017 at 23:59 UK time
 
Details
The British Council is recruiting an Assistant Teaching Centre Registrar to assist the Teaching Centre Registrar in administrative duties in compliance with corporate requirements. Including input into financial and student management software, involvement in student registrations and customer relationship management procedures. Essential Skills and Knowledge

Administration (To assist in the day-to-day administration of the Teaching Centre):        
  • To assist in management of all stages of the student registration process.         
  • Inputting customer data into registration software and transferring specialised customer data to electronic files
  • Liaising with Registrar to manage opening, closing and moving of classes, the transfer of students and ensuring that customers and staff are informed of such changes.         
  • Managing waiting lists and informing customers when appropriate new classes become available.       
  • Ensuring that registers, (result sheets etc.) and other documents are produced and distributed on time.         
  • Raising Teaching Centre purchase orders and goods receipting them.     
  • All customer data is input accurately and to agreed internal deadlines, and confidentiality maintained.
Customer Care      
  • Assist in management of the customer journey. Ensure that processes and procedures are appropriately followed to meet internal standards. Including working on specialised Customer Relationship Management software. 
  • Handling of customer enquiries, complaints and suggestions, ensuring appropriate follow up and maintaining accurate records of action taken.     
  • Ensuring that customers receive accurate and timely information relating to their courses.       
  • Ensuring that parents are informed of absences and that dropout students are contacted.          
  • Follow up on waitlist students informing them of potential future courses.        
  • Maintain dropout list; communicate and follow up. 
Marketing & Promotion        

  • Collating all customer feedback through surveys (including local scorecard) and making it available to TC Management Team and local and regional marketing teams.       
  • Assisting in the preparation of regular analyses of competitor activity.       
  • Providing information to all staff on Teaching Centre products and services     
  • Act as parent liaison to ensure positive relationships built with existing customer base.       
  • Ensuring the Arabic content on the website is updated on a regular basis. 
Finance and control systems  
  • Responsible for collecting, checking and recording Teaching Centre income during registration periods.     
  • Preparing daily reports during registration periods, liaise with the finance department to allow daily reconciliations.   
  • Preparing and checking accuracy of student financial and registration data on a termly basis; including management of debtors and refunds.  
  • To assist in preparing reconciliation reports and prepare a statement of expected income to assist in timely income reconciliation processes 
Equal Opportunities and Diversity: Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council’s Equal Opportunities and Diversity policy and standards in carrying out all internal and external duties.

Essential Experience and Qualifications : At least 1-2 years’ experience in a similar role.
Proven track record in general office administration.
University degree in any subject

Please see the Role Profile, British Council Behaviours and British Council Core Skills for more information. Desirables may be used during short listing in the event of a large number of applicants for the post. 

The British Council has been present in Kuwait since 1955, and has in recent years expanded its impact visibility through major expansion and development in all areas of Arts, Education and English work. Our largest areas of work are traditionally in Teaching English and Managing UK examinations but our wider Arts, Education and English work is very important for our overall cultural relations profile.

We are ambitious in Kuwait to build on the British Council’s respected and trusted brand by responding to new opportunities from government, business and individuals for high quality English language learning and qualifications, development of public education systems, engaging new audiences through arts collaboration with the UK, strengthening collaboration with UK in vocational skills higher education development through policy dialogue and partnerships and providing marketing services to UK higher education institutions. 

Local Restrictions on Employment
Only applicants with a valid residence visa in Kuwait are eligible to apply for the post.  

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.  

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989 In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.