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Customer Management Executive Team Leader (KOR-NT-1839-2)
East Asia
Country / Territory
South Korea
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Contract: 12 months fixed term (renewable thereafter) | Salary: Payband H (From KRW 2,782,083 per month) | Start Date: As soon as possible | Deadline for Applications: 26 December 2018 (23.59 UK time)

Customer Management Executive Team Leader (KOR-NT-1839-2)


We are looking for a Customer Management Executive Team Leader to lead a team to secure excellent sales results whilst ensuring a high quality customer experience in handling enquiries about our English language services, lead on Child Protection and Health and Safety for young learners(YL) in South Korea and act as British Council’s ambassador and provide top quality services to all customers meeting all KPIs and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets.


To be considered a successful candidate, you must have a university degree, minimum of 2 years’ Young Learners pedagogical knowledge and experience of Primary/Secondary Education of customer service/sales with written and oral communications skills in English (IELTS level 6.0 equivalent) and fluent Korean.


For more information, please see Role profile and British Council Generic Behaviours 


In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.



If you are interested in applying and feel that you are suitable for the role, please apply before 26 December 2018 (23:59 UK Time).


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


Korea Operations

There is a huge demand for English in Korea. Our target audiences see English as a way of improving their lives through both social and economic advancement. The British Council is constantly looking at ways to reach more learners and meet their needs by adapting our services in response to their changing lifestyles and preferences. British Council Korea currently operates in six locations in Seoul: City Hall, Euljiro, Mokdong, Seocho, Gangnam, and Jamsil. We are one of the biggest among the global network with thousands of adult and young learner students at any one time and there are almost 17,000 candidates registering for IELTS examinations. Our customers engage with us face-to-face, online, through email and via the phone, and as a result, we have a large Sales & Customer Management team to ensure an efficient level of services.


Enquiries about the post can be sent to the East Asia Regional Recruitment team (EA.Recruitment@britishcouncil.org.sg) based in Singapore.


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.