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Sales & Customer Management Executive (MYA-SCM-0025)
Region
East Asia
Country / Territory
Burma
Location
Rangoon
Department
Education & Society
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: 1 year (possibility for extension)| Location: Yangon, Myanmar | Salary: Pay Band 4 | Deadline for Applications: 19 February 2020 (23.59 UK time)
 
Details

ABOUT THE DEPARTMENT/TEAM


The Burma offices deliver a wide range of British Council services including both Grant funded and FCR activities. The Teaching, Exams and Library Management have overall responsibility for all aspects of service delivery, business development and marketing. The SCM team consists of both full time and part-time staff in order to meet a 7-day a week service; there is also a back-office call centre in operation to manage and track enquiries.

WHAT YOU WILL BE DOING AND WHY
The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets. 

The SCME is also be responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

 

WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR
You are holding a University degree with at least 2 years work experience in a B2C customer management and/or sales environment,
preferably within the education sector

 You must be proficient in both English and local language. It will be an advantage if you are familiar with CRM Systems (Salesforce preferred).


BENEFITS OF WORKING AT THE BRITISH COUNCIL

- Enjoy 22 days of Annual leave
-
100% reimbursement of all medical costs in the prescribed ceiling incurred within the country plus up to $8,000 for overseas medical treatment.
- Professional development opportunities


Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


British Council Careers: Work with us

https://www.youtube.com/watch?v=SuDBxCPbUMc


NEXT STEPS


For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.



Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.