Sales Assistant - Kyiv, Ukraine - July, 2019
Wider Europe
Country / Territory
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Grade J / Salary 17,419.00 UAH Gross / fixed-term contract
The British Council, a leading international cultural organisation, is recruiting a full-time Sales Assistant, whose main duty is to provide administrative support to the Sales and Customer Management Team and the Teaching Centre in delivering high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent re-registration results in order to enable the British Council to meet its financial targets.

Role Specific Knowledge & Experience

Minimum / essential

- At least 1 year of experience in administration/paperwork
- Working with customers (via phone, face-to-face, correspondence)

Role Specific Skills 

- Accuracy/attention to detail
- Computing skills (MS Office, Excel) 
- Ability to work independently and as a team member
- English (spoken & written B2 level)

Qualifications & Language requirement

- University degree
- English at a minimum of B2 level
- Fluent Ukrainian and Russian

British Council Core Skills

- Communicating and Influencing (level 2)
- Planning and Organising (level 2)
- Analysing data and problems (level 2)
- Managing Finance and Resources (level 2)
- Using Technology (level 1)
- Managing Risk (level 1)

British Council Behaviours

- Connecting with others (essential): Actively appreciating the needs and concerns of myself and others  
- Working together (essential): Establishing a genuinely common goal with others  
- Being accountable (more demanding): Putting the needs of the team or British Council ahead of my own 
- Making it happen (essential): Delivering clear results for the British Council
- Shaping the future (essential): Looking for ways in which we can do things better
- Creating Shared purpose (more demanding): Communicating an engaging picture of how we can work together

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile.pdf Successful candidates will be invited for an English language testing and interview.  

Please refer to British Council Behaviours dictionary and British Council Core Skills before applying for the job.  

Candidates wishing to apply should fill out the on-line application form.

The closing date for receipt of applications is 25 August 2019.    

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria    

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989