Customer Service Assistant Bulgaria
European Union
Country / Territory
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Locally appointed Grade J/Full -time and part -time/ Indefinite contract/ location Sofia/ Applicants must have a pre-existing right to work in EU.
British Council Bulgaria is recruiting a Customer Service Assistant.

This will be either full-time  or part-time position in our integrated Customer Services team in Sofia. The post holder will deliver high quality services to internal and external customers in compliance with British Council’s corporate standards and procedures.
This position will develop excellent transferable skills in the appointed candidate. They will learn to use a wide range of systems for business operations (e.g SAP, Share point), to be accountable and work well in a team, as well as to have a responsibility to handle money and reports. Our team members also benefit from working on interesting projects and events delivered by the British Council, can attend select programmes and thus gain experience in all strands of business within the organisation.   

We are looking for a strong team player who is customer service oriented, flexible and with good IT skills. The successful candidate must have excellent communication skills, be a very good speaker of English and able to work under pressure and to deadlines.
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We are on the ground in six continents and over 100 countries, bringing international opportunity to life, every day.  
Our Customer Services team is the first point of contact for all customers in the areas which shape British Council’s work in Bulgaria – English courses, UK exams, document verification services, events and projects in Education, Society and the Arts. 


  • Full time, permanent contract with a 6-month probation period
  • Monthly salary range of 1,250 - 1,330 BGN gross plus 0.6% statutory additional payment for years of service in a similar job
  • Annual salary increase based on the British Council’s performance-related pay system
  • Guaranteed 13th salary, equal to the full amount of one monthly salary for a full year of service (or proportionate amount for less than 1 full year of service), and paid in November
  • Full-time working hours per week, of which 36 office hours and 4 hours for travel to work (recognised in total as standard full-time working hours as per Bulgarian Labour Code)
  • 23 days of annual leave + 12 non-working days for public holidays + 6 days of leave annually for medical reasons (unsupported by a medical certificate)
  • Health insurance, covering a number of expenses (such as medical examinations, prescribed medicines and hospital stay), for you and your immediate family members
  • Regular on-the-job plus dedicated training opportunities Special conditions for British Council language courses and exams for you and immediate family members
  • Opportunity to benefit from British Council’s Professional Development scheme to partially cover study costs.

More information about the job you can find in the attached Role Profile. Applicants must have a pre-existing right to work in EU.
Applications deadline:23;59 GMT, 17 November 2019
Interviews: 25-27 November 2019
Start date: as soon as possible

Role Profile:
Customer Services Assistant Bulgaria.pdf

British Council Behaviors.pdf
British Council Core Skills.pdf

The British Council is committed to a policy of equal opportunities and is keen to reflect diversity at every level of the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks, including criminal records checks.