Exams IT Service Delivery Officer(CHI-555)
Region
East Asia
Country / Territory
China
Location
Shanghai
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 5
Vacancy Description
Contract: 2 years-fixed term contract | Salary: Payband 5 | Location: Shanghai | Deadline for Applications: 15th Nov 2019(23.59 UK time)
 
Details

Exams IT Service Delivery Officer(CHI-555)


ABOUT THE DEPARTMENT/TEAM


China is one of British Council’s largest exams operations, delivering extensive international exams to individuals, institutions, schools and corporate clients in mainland China. By providing access to highly valued UK qualifications, with the reassurance of integrity, we build on the UK’s reputation for world-class educational standards. Core tests we administer include IELTS, Aptis, and a wide range of academic and professional qualifications (Distribution Exams stream). The Distribution Exams stream in China encompasses school exams, professional exams, and university exams and is a critical part of our exams business.

WHAT YOU WILL BE DOING AND WHY


You will support the service delivery projects for Computer Based tests & national digital projects in East of China and ensure the quality of project delivery. 

You will deliver L1 IT support in East China. More responsibilities please see role profile

WHAT IS INTERESTING ABOUT IT


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

To qualify for this role, you will need:

1. Language ability: English B2 Aptis IELTS 6 or equivalent); Chinese C1 ( HSK 5 or equivalent );

2. Demonstrable experience of:

Supporting IT projects or systems and IT support experience on both software and hardware;

3. IT skills: Relevant knowledge and experience in supporting Windows Operation Systems;trouble shooting for applications, and supporting network and PC hardware;

Certification of SQL Server 2008 / SQL Server 2012 is highly preferred.


BENEFITS OF WORKING AT THE BRITISH COUNCIL

-      Smart working (most of us hot-desk!) 

-      37.5 contracted working hours per week (we believe in an output-based delivery!)

-      Flexible working opportunities (working from home / flexible hours)

-      Enjoy more than 20 days of Annual leave (depending on role grade)

-      Year-end bonus and annual bonus scheme 

-      Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS


For more information please see Role profile and British Council Generic Behaviours  

 


ABOUT THE BRITISH COUNCIL


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

KINDLY TAKE NOTE

While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.