Customer Services Advisor, Sudan_PB4
Region
Sub Saharan Africa
Country / Territory
Sudan
Location
Khartoum
Department
English & Exams
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Pay band: 4/ Location: Khartoum-Sudan/ Contract type: Fixed Term Contract; 2 years / Salary: Requirements: The post is on local terms, Applicant must have existing right to work in Sudan/ Closing date and time: 28 January 2019 (23:59 UK Time)
 
Details

About The Job:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

 

The Role 

Customer Services Advisor

We are looking to hire a dynamic and detail-oriented individual to join our Customer Service Team, To deliver a positive experience to British Council customers and clients by delivering an effective, efficient, quality driven and integrated response on the full range of British Council activities and services delivered in Sudan.

 


The Opportunity 
This post will involve the day to day management of all the Customer Service related tasks at the British Council office in Khartoum. The post holder will be accountable for the delivery of high quality customer service to all customers and clients to the standards prescribed in the British Council Customer Service Framework (CSF)
  • Handling and supervision of all enquiries related to British Council activity in Sudan.
  • To work as a member of a team of Customer Service Advisors, on a rota basis, to ensure that the operator and front desk is covered during working hours
  • Update and place announcements and advertisements on the notice boards ensuring information remain up-to-date
  • Apply active listening with customers and use the information gained to improve relationships ensuring appropriate information is shared across the organization.
  • To build a strong relationship with parents and young learners and become the focal point for young learners within the Customer Service team.

     

Requirements 

We are looking for someone with:

  • A degree level education, professional qualification in a related field would be an advantage
  • Experience handling customers and enquiries in a service environment and providing service within quality standards.
  • Highly organized and deadline-oriented abilities
  • Experience in managing a busy customer service desk while using multiple systems.
  • High level of accuracy and attention to detail.  

 

Please refer to the role profile for more information on the role, its responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application

Customer Services Advisor, Sudan_PB4.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf
 
Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Closing date for applications is 28 January 2019 (23:59 UK time) 

 

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

 

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.